FAQS

Q: Are your products genuine?

Yes, all of Phonexus Canada's products are 100% genuine

Q: Are your phones unlocked?

All of Phonexus Canada's phones are factory unlocked. We do NOT sell locked phones.

Q: Are your phones international/global versions?

Yes, all of the phones we sell are international versions. Please check with your network provider to ensure compatibility

Q: Do your phones come with a warranty?

All phones come with a 1 year manufacturer's warranty

Q: What payment methods do you accept?

Phonexus Canada accepts payment via Credit/Debit cards using our direct payment gateway or via PayPal

Q: What shipping methods do you use?

We primarily ship via FedEx International Priority or TNT Express (a partner of FedEx).

Q:  Where do you ship from?

To remain competitive and provide low prices, our stock is shipped from our overseas warehouse. Duties and taxes may apply.

Q: Which countries do you ship to?

At the moment we ship to Canada, US, UK and Australia.

Q: When will I receive my item(s)?

Given the current global pandemic, delivery times are typically 4-5 business days.

Q: What if I receive my phone Dead On Arrival (DOA) or defective?

You have 7 days to report an item that is DOA. The 7 days starts from the day the item is delivered. We will issue an exchange so we can get a new replacement out to you ASAP or offer a full refund. Please note that an exchange/refund will only be provided upon inspection from Phonexus Canada.

Q: Do you accept returns?

If you are not satisfied with the device you purchased (i.e you had a change of mind or you no longer want or need the phone), you can return within 7 days from the date of delivery minus a 20% restocking fee (shipping costs will not be refunded). If the item is returned with any missing or damaged packaging then a restocking fee of 25%-40% will apply depending. Return shipping costs are the responsibility of the buyer in either of the above noted cases.