Q: Are your products genuine?
Yes, all of Phonexus Canada's products are 100% genuine
Q: Are your phones unlocked?
All of Phonexus Canada's phones are factory unlocked. We do NOT sell locked phones.
Q: Are your phones international/global versions?
Yes, all of the phones we sell are international versions. Please check with your network provider to ensure compatibility
Q: Do your phones come with a warranty?
All phones come with a 1 year manufacturer's warranty
Q: What payment methods do you accept?
Phonexus Canada accepts payment via Credit/Debit cards using our direct payment gateway or via PayPal
Q: What shipping methods do you use?
We primarily ship via FedEx International Priority or TNT Express (a partner of FedEx).
Q: Where do you ship from?
To remain competitive and provide low prices, our stock is shipped from our overseas warehouse. Duties and taxes may apply.
Q: Which countries do you ship to?
At the moment we ship to Canada, US, UK and Australia.
Q: When will I receive my item(s)?
Given the current global pandemic, delivery times are typically 4-5 business days.
Q: What if I receive my phone Dead On Arrival (DOA) or defective?
You have 7 days to report an item that is DOA. The 7 days starts from the day the item is delivered. We will issue an exchange so we can get a new replacement out to you ASAP or offer a full refund. Please note that an exchange/refund will only be provided upon inspection from Phonexus Canada.
Q: Do you accept returns?
If you are not satisfied with the device you purchased (i.e you had a change of mind or you no longer want or need the phone), you can return within 7 days from the date of delivery minus a 20% restocking fee (shipping costs will not be refunded). If the item is returned with any missing or damaged packaging then a restocking fee of 25%-40% will apply depending. Return shipping costs are the responsibility of the buyer in either of the above noted cases.